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Contact Number: +65 91125740 (WHATSAPP for quick reply) *For inquiries only. Order needs to be placed online at www.funlah.com
FAQ (Frequently Asked Questions)
1. Does Funlah have a physical store in Singapore? Do you accept Walk-Ins?
Funlah is a full-fledged e-commerce online store as such we do not have a physical showroom, all our products are readily available at www.funlah.com hence, we do not accept Walk-Ins.
2. How is your customizationprocess for helium balloons?
Personalize/Customize balloons are not complicated. Simply key in your customize message and let our team do the job. If you have a particular idea in mind, text us first before placing your order.
You can read up on our BALLOON ARTICLE on balloon sizes and duration of floating time.
3. Can I change the color of the balloon string?
Our balloons are mostly attached with WHITE/GOLD/SILVER SHIMMER/GOLD SHIMMER color balloon string. Should you need your balloon string in other colors, you may indicate your request at Check Out under other comments section before payment.
4. Can I mix and match the balloons that I like and have them tied into a bouquet?
Yes, please leave your request at Check Out under Leave a comment section. Please state your request clearly. This is fully flexible.
5. I need the items urgently, can I self-collect my items at your warehouse office?
Yes, please place your order at www.funlah.com and opt for Self-Collection at Check Out. You can text us before ordering so we are notified before receiving your order. Our warehouse office is located at 1014 Geylang East Ave 3 #02-218, Singapore 389754.
All order place online can be collected the day after(*except for items which require Personalisation such as Party Packages) Same day collection please text us if we are available to cater to your order.
You may click HERE for more information on Self-Collection
6. How many days in advance do I need to place my order for my event/party?
We strongly encourage you to place your order at least 3 working days in advance for personalized balloons and 6 weeks before your party event to reserve your time slot for Setting up/Delivery/Self-Collection. If you require Same Day or Next Day delivery, please text us at +65 91125740 to check availability.
7. Can I make an order through Phone or WhatsApp or Email?
Leave us a text, we do accept orders via Phone, WhatsApp or Email. Full payment for the order is required and strictly no terms. On the contrary, you may place your order online at www.funlah.com
8. Do you only ship to Singapore?
Unfortunately, we only ship to Singapore. For Parcels (does not include Helium Balloons): items will be delivered within 3-5 business days via Singpost normal mail.
For Helium Balloons Delivery: Funlah delivery team will do the delivery (including Helium Balloons and/or other items which you’ve purchased) at your preferred date, time and location.
9. I have made an order from your website, is my order confirmed?
Thank you for your order, we will be processing your order within the next 48 hours. You shall be receiving a Confirmation Email from us once your order is confirmed. Kindly ensure your email address provided in your order is correct, please check your email within the next 48 hours upon ordering.
10.Cancellation of orders
Please note that cancellation is not allowed for orders below $100.
Cancellation of party package package above $100 : Admin charges $20
For change of mind we allow redemption of order within 60 days from order date. Otherwise, your orders will be removed from the store and voided.
11. Do you provide helium gas inflation service if I have my own balloons?
Yes, we do. You may click HERE for our helium gas inflation rates. If you are unsure please text (+65 91125740)/email us at [email protected] with your balloons details (balloon type, quantity and size) for rates.
12. Does Funlah provide Helium Balloon Delivery within Singapore?
Yes Funlah provides Helium Balloon Delivery within Singapore at a Flat Rate of $30. We deliver everyday Mon-Sun and Public Holidays) from Morning 8.30am to 5pm unless otherwise stated. Surcharge applies for locations in Sentosa, Jurong Islands and MBS.
You may click HEREfor more information on Helium Balloons Delivery.
13. Does Funlah supply Helium Gas tank rental service?
Sorry, Funlah does not provide Helium Gas tank rental service at the moment.
14. How to purchase Funlah’s party package?
Funlah has instant packages that include backdrop and rental at an additional cost. All our instant balloons packages products are readily available for purchase and self-collection at www.funlah.com
Disclaimer: Funlah reserves the rights to amend the Terms and Conditions anytime without prior notice.
Have a question? Drop us a mail at [email protected]our team will get back to you within 48hrs.