FUNLAH TERMS AND CONDITIONS
Welcome to FUNLAH. If you continue to browse and place an order on this website you indicate your acceptance of the following terms and conditions of use.
The term FUNLAH or ‘us’ or ‘we’ refers to the owner of the website by Organixe International Pte Ltd. Our registered office at 1014 Geylang East Ave 3, #02-218, Singapore 389729. The term ‘you’ refers to the customer or viewer of the website.
Shipping & Delivery
For all the orders, we will process next working day to either post out or get ready for self-collection at our warehouse in the afternoon onwards. Do check our delivery methods and rates please click HERE. We are closed on Monday otherwise contact us for urgent orders. If you have any inquiry, email us at [email protected].
For Helium Balloons Delivery ($30)
1. Funlah aims to provide efficient delivery, please note that actual delivery time will vary from 30 minutes before or after your stated delivery time due to unforeseen weather condition and road traffic. We may engage a third party delivery if time does not permit.
2. Please kindly ensure there will be someone to receive the balloons/parcels at your stated delivery date/time as re-delivery is chargeable at $30 and subject to availability.
3. It’s advisable to schedule for delivery 1 to 2 hours prior to your actual event to ensure balloons are in perfect condition.
– Please note that our balloon delivery only delivers to the drop-off point/ taxi stand, or lobby in hotels and shopping malls.
– Once helium balloons are handed over, please handle them with care. Do not put balloons under direct sunlight nor put them near sharp edges. No replacement/ refund will be made if the helium balloon burst after 1 hour of delivery time. We will try our best to rectify in any case of unforeseen circumstances within the hour. We strongly advise placing the helium balloons indoors to prolong its floating hours.
Helium balloons floating time:
- 11inch – 12inch Latex Helium Balloons can float in the air for approximately 16 hours or more;
- 18inch Latex Helium Balloons can float in the air for approximately 18 hours or more;
- 30inch / 36inch Latex Helium Balloons can float in the air for approximately 20 hours or more*
- 18inch – 40inch Foil Helium Balloons can float in the air for approximately 24 hours or more*;
- 24inch Crystal/Ultra Clear Bubble Balloons can float in the air for approximately 3-5 days*;
- All Normal Air-Filled Balloons can stay inflated for a week*.
- Vinyl words/stickers on the balloon will stay intact for approximately 18 hours* before starting to peel. You can refill the balloon with normal air and attached to a balloon stick or wall for decoration where balloon last longer.
*All balloons are subject to weather condition/temperature and how the balloons are being handled and transported. The balloons will gradually become softer/smaller over time which is very common. Please discard the balloon appropriately.
4. Last minute amendment (at least 2 days before delivery) of delivery date/time/location is subjected to an additional $5/ change.
5. Strictly no refund/exchange once the parcels/balloons are handed over in good condition upon delivery.
Orders places are non-returnable and non-refundable. For incorrect /missing items please email us [email protected] and we will get back to you soonest.
All items are carefully inspected before mailing out. Funlah only accepts refund due to manufacturing defects within 10 days from the date of delivery.
Kindly mail the item back to us to proceed with the refund. Please email us with your order number.
Funlah only accepts exchange due to incorrect item sent within 10 days from the date of delivery. Funlah store credit refund (is valid for 1 year).